Docs and FAQ
Guides for setting up your brand, running audits, and managing clients.
Quick answers on audits, approvals, teammates, clients and billing.
Most audits complete in 20 to 60 seconds. Sites behind heavy anti-bot protection may take longer or fail to scan. If that happens, see the next question.
No. Every generated draft lands in a Needs Approval queue. Nothing schedules or publishes until you review and confirm it.
From your workspace switcher, create a new brand workspace. Growth includes 3 and Agency includes 10. Extra brands can be added on Growth, Agency and Scale for $39 a month each.
MCP, the Model Context Protocol, lets an AI assistant use outside tools. Connect Mellox to Claude and ChatGPT over MCP and you can work with your brand, content and AI visibility from inside the assistant you already use.
Yes. Every generated image can be opened and fully edited in Canva, so you can adjust layout, text and style before you use it.
Not on monthly plans. On annual Growth, Agency and Scale plans, up to one month of your allowance carries over. Credit packs and video packs you buy never expire.
Public sites behind heavy anti-bot protection can block the crawler. Try a specific, publicly reachable URL that does not require JavaScript rendering to load its main content.
Yes, on any plan. Team members see drafts, approvals, and live updates together in the same workspace.
Autopilot is a mode where Mellox does the work for you while you sit back and watch. It runs the workflow from planning to creating to publishing, instead of you driving each step.
Yes. You can connect Slack and Notion so your marketing workflow sits alongside your team's conversations and docs.
Credits pay for AI work: posts, images, articles, research and audits. One credit is worth $0.01 at face value. A social post set costs 12 credits, an image post 30 and a premium article 100. The full list is on this page.
Email support@mellox.ai or use the contact form on our Contact / Support page. Starter gets email support, Growth gets 24 hour email replies, Agency gets priority support with an onboarding call, and Scale gets a dedicated manager.
Email the team and a human will get back to you. Paid plans get faster replies.